This is the privacy notice of IFEEL Qualifications Ltd. In this document, “we”, “our”, or “us” refers to IFEEL Qualifications Ltd

1.0   INTRODUCTION

1.1   This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

1.2   We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

1.3   We take seriously the protection of your privacy and confidentiality. We understand that all our clients and visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

1.4   We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

1.5   Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

1.6   The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at knowyourprivacyrights.org

1.7   Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

2.0   INFORMATION WE PROCESS BECAUSE WE HAVE A CONTRACT WITH YOU

2.1   When you become our client, a contract is formed between you and us.

2.2   The service we provide to you as a client necessarily entails you providing us with personal information.

2.3   We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

2.4   Additionally, we may aggregate this information generally use it to provide class information, for example to monitor the performance of a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

2.5   We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2.6   Information we process with your consent

2.6.1    Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our services, you provide your consent to us to process information that may be personal information.

2.7   Wherever possible, we aim to obtain your explicit consent to process this information.

2.7.1   Sometimes you might give your consent implicitly, such as when you write to us requesting a response.

2.8   Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information.

2.8.1   We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

2.9   You may withdraw your consent at any time by writing/emailing us at the addresses below. If you do so, we shall not be able to provide our services further.

3.0   INFORMATION WE PROCESS FOR THE PURPOSES OF LEGITIMATE INTERESTS

3.1   We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

3.2   Where we process your information on this basis, we do after having given careful consideration to:

  • whether we could achieve the same objective by other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

3.3   For example, we may process your data on this basis for the purposes of:

  • record-keeping for the proper and necessary administration of our business
  • protecting and asserting your rights, our rights, or the rights of any other third party
  • insuring against or obtaining professional advice that is required to manage business risk
  • protecting your interests where we believe we have a duty to do so

4.0   INFORMATION WE PROCESS BECAUSE WE HAVE A LEGAL OBLIGATION

4.1   We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

4.2   For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

4.3   This may include your personal information.

5.0   WHAT INFORMATION WE COLLECT

5.1   We may collect, store and use the following kinds of personal information:

  • information that you provide to us when completing the forms on our website, including the contact, newsletter, booking or registration forms (including your email address, name, date of birth, dietary requirements and any other significant issues we need to be aware of (e.g. physical health issues));
  • information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
  • any other personal information that you choose to send to us.

5.2   Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

5.3   For other personal information we collect in paper or electronic format, permission is gained at the time of submitting the forms.

6.0   HOW WE USE YOUR INFORMATION

6.1   Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

6.2   We may use your personal information to:

  • administer our website and business;
  • enable your use of the services available on our website;
  • send statements, invoices and payment reminders to you, and collect payments from you;
  • send you non-marketing commercial communications (including booking information);
  • send you email notifications that you have specifically requested;
  • send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter by clicker unsubscribe link in the newsletter or replying with the words unsubscribe);
  • send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
  • provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
  • deal with enquiries and complaints made by or about you relating to our website;
  • keep our website secure and prevent fraud;
  • verify compliance with the terms and conditions governing the use of our website.
  • to send to our awarding organisation, Crossfields Institute, in order that you can be registered and certificated by them. This includes your name, date of birth and gender.

6.3   We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

7.0   DISCLOSING PERSONAL INFORMATION 

7.1   We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

7.2   We may disclose your personal information to any member of our group of companies (this means our subsidiaries, sister companies, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

7.3   We may disclose your personal information:

  • to the extent that we are required to do so by law;
  • in connection with any ongoing or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

7.4   Except as provided in this policy, we will not provide your personal information to third parties.

8.0   INTERNAL DATA TRANSFERS 

8.1   Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

8.2   Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.

9.0   RETAINING PERSONAL INFORMATION 

9.1   This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

9.2   Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

9.3   Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:

  • to the extent that we are required to do so by law;
  • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

9.4   Emails that are relevant to your appointments with us will be kept at least 7 years following the last occasion on which an appointment was given. These will be kept digitally secure and in locked filling cabinets for paper copies.

10.0   SECURITY OF YOUR PERSONAL INFORMATION

10.1   We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

10.2   We will store all the personal information you provide in a secure manner.

10.3   You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

11.0   AMENDMENTS

11.1   We may update this policy from time to time by publishing a new version on our website.

11.2   You should check this page occasionally to ensure you are happy with any changes to this policy.

12.0   YOUR RIGHTS

12.1   Individual rights Under GDPR legislation, you have the right to request access to information about you that we hold.

12.1   You also have the right to:

  • Object to processing of personal data which is likely to cause, or is causing, damage or distress
  • Prevent processing for the purpose of direct marketing
  • Object to decisions being made by automated means

13.0   THIRD PARTY WEBSITES

13.1   Our website includes hyperlinks to, and details of, third party websites.

13.2   We have no control over, and are not responsible for, the privacy policies and practices of third parties.

14.0   UPDATING INFORMATION

14.1   Please let us know if the personal information that we hold about you needs to be corrected or updated.

15.0   COOKIES

15.1   Our website uses cookies.

15.2   A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

15.3   Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

15.4   Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

15.5   Most browsers allow you to refuse to accept cookies; for example:

  • in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
  • in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
  • in Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

15.6   Blocking all cookies will have a negative impact upon the usability of many websites.

15.7   If you block cookies, you will not be able to use all the features on our website.

15.8   You can delete cookies already stored on your computer; for example:

  • in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at https://support.microsoft.com/kb/278835);
  • in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
  • in Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.

15.9   Deleting cookies will have a negative impact on the usability of many websites.

16.0   DATA PROTECTION REGISTRATION

16.1   We are registered as a data controller with the UK Information Commissioner’s Office.

17.0   OUR DETAILS

17.1   This website is owned and operated by IFEEL Qualifications Ltd.

17.2   We are registered in England and Wales under Company No. 07436767

17.3   Our principal place of business is at Bluebell Gate, Sharpthorne, West Sussex

17.4   You can contact us by writing to the business address given above or use the information on the contact us page.

17.5   Data Processors: Sun Meyer and Jen Hedley.